PRIVATE POLICY

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When booking, registering, or filling out an inquiry form on our site, as appropriate, you may be asked to enter your name, email address, phone number, financial payment details, or other demographic and wellness-related details to help personalize and fulfill your retreat experience.

When do we collect information?

We collect information from you when you:

Fill out an inquiry or booking form on our site.

Register for the Healing Haven Retreat.

Subscribe to our newsletter or communications.

Enter information or submit feedback on our site platforms.

How do we use your information?

We may use the information we collect from you in the following ways:

To process your event registrations, manage room occupancy types, and coordinate logistics for your retreat experience.

To personalize your experience and deliver the specific types of content, wellness updates, and holistic product offerings in which you are most interested.

To better service your customer support and inbound inquiry requests.

To follow up with you after direct correspondence (live chat, email, or phone inquiries).

How do we protect your information?

We use regular Malware Scanning and security protocols to keep our digital environment safe.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

All financial transactions and payment processing are handled through secure, external third-party gateway providers (such as Stripe or specialized merchant processors) and are not stored or processed directly on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.

We use cookies to:

Understand and save user’s preferences for future visits.

Compile aggregate data about site traffic and site interactions so that we can offer better site experiences, user interfaces, and tools in the future.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you turn cookies off, some features that make your site experience more efficient may not function properly, though it will not prevent you from submitting inquiries.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include website hosting partners and other accredited parties who assist us in operating our website, conducting our business, or serving our retreat attendees, so long as those parties agree to keep this information strictly confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Third-party links

We do not include or offer external third-party consumer products or services on our website.

Google

We have not enabled Google AdSense or public advertising scripts on our site, but we reserve the right to do so in the future to communicate our wellness initiatives.

California Online Privacy Protection Act (CalOPPA) Compliance

Users can visit our site anonymously.

Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the footer of our primary web pages.

You will be notified of any Privacy Policy changes on our Privacy Policy Page or via Email.

You can change your personal information by emailing us directly.

How does our site handle Do Not Track signals?

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It is important to note that we do not allow third-party behavioral tracking scripts on our platform.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. We do not specifically market to, or target attendance from, children under the age of 13 years old.

Fair Information Practices

In order to be in line with Fair Information Practices, we will take the following responsive action should a data breach occur:

We will notify you via email within 7 business days.

We also agree to the Individual Redress Principle, which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

Send information, respond to inquiries, and/or handle other retreat logistics, questions, and scheduling.

Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM, we agree to the following:

Not use false or misleading subjects or email addresses.

Identify the message as an advertisement in some reasonable way if applicable.

Include the physical address of our business or site headquarters.

Monitor third-party email marketing services for compliance, if one is used.

Honor opt-out/unsubscribe requests quickly.

Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected] and we will promptly remove you from ALL marketing correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact the core operations team using the information below:

Lead Facilitator: Theodora Natseva

Email Contact: [email protected]

Phone / WhatsApp: +30 693 760 6429